contacts_create · ServiceTitan MCP Server MCP: Risk & Policy

WHAT IT DOES

What contacts_create does on ServiceTitan MCP Server

AI agents use contacts_create to create or update resources in ServiceTitan MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceTitan MCP Server environment.

WHY IT NEEDS A POLICY

Why contacts_create needs a policy

An AI agent can call contacts_create faster than any human can review — one bad instruction and it creates or modifies resources in ServiceTitan MCP Server by the hundred, each call as confident as the last.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

contacts_create Rate-limited

contacts_create stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "contacts_create": {
      "limits": [
        {
          "counter": "contacts_create_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceTitan MCP Server, so you can run agents against it safely.

FAQ

Questions about contacts_create

What does the contacts_create tool do? +

contacts_create. It is categorised as a Write tool in the ServiceTitan MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on contacts_create? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for contacts_create: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is contacts_create? +

contacts_create is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit contacts_create? +

Yes. Add a rate_limit block to the contacts_create rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block contacts_create completely? +

Set action: deny in the PolicyLayer policy for contacts_create. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides contacts_create? +

contacts_create is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.