contacts_create_contact_relationship

What contacts_create_contact_relationship does on ServiceTitan MCP Server

AI agents use contacts_create_contact_relationship to create or update resources in ServiceTitan MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceTitan MCP Server environment.

Why contacts_create_contact_relationship is rated Medium

The tool creates a new relationship record between contacts, which is a reversible write operation. It modifies the contact relationship data but does not delete or execute arbitrary code. Severity is medium because creating contact relationships in a business management system could affect business logic and reporting if misused by an AI agent, but the effect is limited to contact data and can be corrected.

From the tool's definition Tool name 'contacts_create_contact_relationship' contains 'create', which indicates data creation. No description provided, but the naming convention follows the pattern of other write operations on this ServiceTitan MCP server (e.g., 'adjustments_update').

The rule that runs contacts_create_contact_relationship safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For contacts_create_contact_relationship, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "contacts_create_contact_relationship": {
      "limits": [
        {
          "counter": "contacts_create_contact_relationship_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

Questions about contacts_create_contact_relationship