customers_create

A write tool on the ServiceTitan MCP server.

SERVERServiceTitan MCP Server SOURCEjordandalton/servicetitanmcpserver

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/jordandalton-servicetitanmcpserver/customers-create.md

WHAT IT DOES

What customers_create does on ServiceTitan MCP Server

AI agents use customers_create to create or update resources in ServiceTitan MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceTitan MCP Server environment.

RISK

Why customers_create is rated Medium

This tool creates new customer records in ServiceTitan, a business management system. Creating customers is a reversible write operation—records can be updated or deleted later. It's not destructive (no permanent deletion), not financial (doesn't move money), and not execute-class (doesn't run arbitrary code).

From the tool's definition Tool name is 'customers_create' which indicates creation of customer records. The empty description limits certainty but the naming convention (verb 'create') clearly indicates a write operation that creates new data.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs customers_create safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For customers_create, this is the rule to start with:

customers_create Rate-limited

customers_create stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "customers_create": {
      "limits": [
        {
          "counter": "customers_create_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every customers_create call is checked against it from then on.

FAQ

Questions about customers_create

What does the customers_create tool do? +

customers_create is a write tool on the ServiceTitan MCP Server MCP server. It is categorised as a Write tool in the ServiceTitan MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on customers_create? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for customers_create: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is customers_create? +

customers_create is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit customers_create? +

Yes. Add a rate_limit block to the customers_create rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block customers_create completely? +

Set action: deny in the PolicyLayer policy for customers_create. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides customers_create? +

customers_create is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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