customers_createcontact

A write tool on the ServiceTitan MCP server.

SERVERServiceTitan MCP Server SOURCEjordandalton/servicetitanmcpserver

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/jordandalton-servicetitanmcpserver/customers-createcontact.md

WHAT IT DOES

What customers_createcontact does on ServiceTitan MCP Server

AI agents use customers_createcontact to create or update resources in ServiceTitan MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceTitan MCP Server environment.

RISK

Why customers_createcontact is rated Medium

This tool creates a new contact entity within the ServiceTitan system, which is a reversible write operation. While the description is empty, the naming convention and context (sibling tools managing customer data) strongly suggest it adds contact information to customer records.

From the tool's definition Tool name 'customers_createcontact' indicates creation of a contact record associated with a customer. The 'create' verb indicates a write operation that adds new data to the system.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs customers_createcontact safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For customers_createcontact, this is the rule to start with:

customers_createcontact Rate-limited

customers_createcontact stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "customers_createcontact": {
      "limits": [
        {
          "counter": "customers_createcontact_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every customers_createcontact call is checked against it from then on.

FAQ

Questions about customers_createcontact

What does the customers_createcontact tool do? +

customers_createcontact is a write tool on the ServiceTitan MCP Server MCP server. It is categorised as a Write tool in the ServiceTitan MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on customers_createcontact? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for customers_createcontact: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is customers_createcontact? +

customers_createcontact is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit customers_createcontact? +

Yes. Add a rate_limit block to the customers_createcontact rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block customers_createcontact completely? +

Set action: deny in the PolicyLayer policy for customers_createcontact. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides customers_createcontact? +

customers_createcontact is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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