customers_getnotes

A read tool on the ServiceTitan MCP server.

SERVERServiceTitan MCP Server SOURCEjordandalton/servicetitanmcpserver

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/jordandalton-servicetitanmcpserver/customers-getnotes.md

WHAT IT DOES

What customers_getnotes does on ServiceTitan MCP Server

AI agents call customers_getnotes to retrieve information from ServiceTitan MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why customers_getnotes is rated Low

The 'get' prefix in the tool name strongly implies a read/retrieval operation, consistent with fetching customer notes from ServiceTitan. No description is provided to confirm side effects, but the naming pattern across sibling tools (e.g., get, get_list) consistently indicates read-only operations. Confidence is slightly reduced due to the empty description.

From the tool's definition Tool name 'customers_getnotes' suggests retrieving notes associated with customers (get = read operation).

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs customers_getnotes safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For customers_getnotes, this is the rule to start with:

customers_getnotes Allowed

customers_getnotes is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "customers_getnotes": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every customers_getnotes call is checked against it from then on.

FAQ

Questions about customers_getnotes

What does the customers_getnotes tool do? +

customers_getnotes is a read tool on the ServiceTitan MCP Server MCP server. It is categorised as a Read tool in the ServiceTitan MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on customers_getnotes? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for customers_getnotes: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is customers_getnotes? +

customers_getnotes is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit customers_getnotes? +

Yes. Add a rate_limit block to the customers_getnotes rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block customers_getnotes completely? +

Set action: deny in the PolicyLayer policy for customers_getnotes. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides customers_getnotes? +

customers_getnotes is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

KEEP EXPLORING

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