jobs_hold

A write tool on the ServiceTitan MCP server.

SERVERServiceTitan MCP Server SOURCEjordandalton/servicetitanmcpserver

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/jordandalton-servicetitanmcpserver/jobs-hold.md

WHAT IT DOES

What jobs_hold does on ServiceTitan MCP Server

AI agents use jobs_hold to create or update resources in ServiceTitan MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceTitan MCP Server environment.

RISK

Why jobs_hold is rated Medium

The tool appears to place jobs in a held state, which is a reversible modification of data (jobs can typically be un-held). This is less severe than Destructive (no permanent deletion) and less severe than Execute (not arbitrary code execution), making Write the appropriate category. Severity is medium because holding jobs could impact business operations and customer commitments, but the effect is reversible.

From the tool's definition Tool name 'jobs_hold' suggests modifying job status/state (holding a job). The verb 'hold' indicates a reversible state change rather than deletion.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs jobs_hold safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For jobs_hold, this is the rule to start with:

jobs_hold Rate-limited

jobs_hold stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "jobs_hold": {
      "limits": [
        {
          "counter": "jobs_hold_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every jobs_hold call is checked against it from then on.

FAQ

Questions about jobs_hold

What does the jobs_hold tool do? +

jobs_hold is a write tool on the ServiceTitan MCP Server MCP server. It is categorised as a Write tool in the ServiceTitan MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on jobs_hold? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for jobs_hold: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is jobs_hold? +

jobs_hold is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit jobs_hold? +

Yes. Add a rate_limit block to the jobs_hold rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block jobs_hold completely? +

Set action: deny in the PolicyLayer policy for jobs_hold. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides jobs_hold? +

jobs_hold is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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