servicenow_ingest_incidents

A write tool on the Servicenow Api MCP server.

SERVERServicenow Api SOURCEknuckles-team/servicenow-api

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/knuckles-team-servicenow-api/servicenow-ingest-incidents.md

WHAT IT DOES

What servicenow_ingest_incidents does on Servicenow Api

AI agents use servicenow_ingest_incidents to create or update resources in Servicenow Api, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Servicenow Api environment.

RISK

Why servicenow_ingest_incidents is rated Medium

Ingesting incidents into ServiceNow creates new incident records or modifies existing ones, constituting a Write operation. The severity is high because incident management is critical infrastructure; misuse could flood the system with false incidents, disrupt ITSM workflows, or mask real issues.

From the tool's definition Tool name 'servicenow_ingest_incidents' indicates ingestion of incident data into ServiceNow, which creates or modifies records. The server description mentions 'managing incidents' and 'via natural language' execution.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs servicenow_ingest_incidents safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Servicenow Api, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For servicenow_ingest_incidents, this is the rule to start with:

servicenow_ingest_incidents Rate-limited

servicenow_ingest_incidents stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "servicenow_ingest_incidents": {
      "limits": [
        {
          "counter": "servicenow_ingest_incidents_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Servicenow Api, apply this rule, and every servicenow_ingest_incidents call is checked against it from then on.

FAQ

Questions about servicenow_ingest_incidents

What does the servicenow_ingest_incidents tool do? +

servicenow_ingest_incidents is a write tool on the Servicenow Api MCP server. It is categorised as a Write tool in the Servicenow Api MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on servicenow_ingest_incidents? +

Register the Servicenow Api MCP server in PolicyLayer and add a rule for servicenow_ingest_incidents: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow Api. Nothing to install.

What risk level is servicenow_ingest_incidents? +

servicenow_ingest_incidents is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit servicenow_ingest_incidents? +

Yes. Add a rate_limit block to the servicenow_ingest_incidents rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block servicenow_ingest_incidents completely? +

Set action: deny in the PolicyLayer policy for servicenow_ingest_incidents. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides servicenow_ingest_incidents? +

servicenow_ingest_incidents is provided by the Servicenow Api MCP server (knuckles-team/servicenow-api). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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