// MCP TOOL REFERENCE

PYLON SERVER TOOLS

29 tools from the Pylon Server MCP Server, categorised by risk level.

View the Pylon Server policy → Token cost: 3,403 tokens →

// ALL 29 PYLON SERVER TOOLS

READ 18 tools

Read pylon_get_account Get detailed information about a specific customer account. Returns company details, subscription info, bil... Read pylon_get_accounts Get all customer accounts from Pylon. Accounts represent companies or organizations that use your service. ... Read pylon_get_contacts Get customer contacts from Pylon. Use this to find customers who have submitted support tickets or inquirie... Read pylon_get_issue Get complete details of a specific support issue/ticket. Returns full issue information including title, de... Read pylon_get_issue_messages Get the conversation history for a specific support issue. Returns all messages between customer and suppor... Read pylon_get_issues Get support issues/tickets from Pylon. Returns a list of customer support requests with details like title,... Read pylon_get_knowledge_base_articles Get help articles from a specific knowledge base. Use this to find existing documentation that might help r... Read pylon_get_knowledge_bases Get all knowledge bases from Pylon. Knowledge bases contain help articles, FAQs, and documentation that cus... Read pylon_get_me Get current user information from Pylon. Returns your user profile including name, email, role, and permiss... Read pylon_get_tags Get all available tags for categorizing issues and contacts. Tags help organize and filter support tickets ... Read pylon_get_team Get detailed information about a specific support team. Returns team members, their roles, current workload... Read pylon_get_teams Get all support teams from Pylon. Teams are groups of support agents that handle different types of issues ... Read pylon_get_ticket_forms Get all ticket submission forms available to customers. Forms define what information customers provide whe... Read pylon_get_users Get all team members and support agents in your Pylon workspace. Returns user profiles including names, rol... Read pylon_get_webhooks Get all configured webhooks in Pylon. Webhooks automatically send notifications to external systems when ev... Read pylon_search_contacts Search for customer contacts in Pylon by name, email, company, or other details. Use this to quickly find a... Read pylon_search_issues Search for support issues/tickets in Pylon by keywords, customer name, or issue content. Use this to find r... Read pylon_search_users Search for team members and support agents in Pylon. Use this to find colleagues by name, email, or departm...

WRITE 10 tools

Write pylon_create_contact Create a new customer contact in Pylon. Use this when adding a new customer who will submit support request... Write pylon_create_issue Create a new support issue/ticket in Pylon. Use this to log customer problems, bug reports, or feature requ... Write pylon_create_issue_message Add a new message/reply to a support issue conversation. Use this to respond to customers, add internal not... Write pylon_create_knowledge_base_article Create a new help article in a knowledge base. Use this to add new documentation, FAQs, or troubleshooting ... Write pylon_create_tag Create a new tag for categorizing issues and contacts. Use this to add new categories that help organize an... Write pylon_create_team Create a new support team in Pylon. Use this to organize support agents into specialized groups for handlin... Write pylon_create_ticket_form Create a new ticket submission form for customers. Use this to customize what information customers provide... Write pylon_create_webhook Create a new webhook to automatically notify external systems when events occur in Pylon. Use this to integ... Write pylon_snooze_issue Temporarily hide an issue until a future date/time. Use this for issues that cannot be worked on now but ne... Write pylon_update_issue Update an existing support issue/ticket. Use this to change status (e.g., mark as resolved), reassign to di...

DESTRUCTIVE 1 tools

Destructive pylon_delete_webhook Delete an existing webhook to stop sending notifications to an external system. Use this when removing inte...

// FAQ

How many tools does the Pylon Server MCP server have? +

The Pylon Server MCP server exposes 29 tools across 3 categories: Read, Write, Destructive.

How do I enforce policies on Pylon Server tools? +

Route the Pylon Server server through the PolicyLayer gateway. Define allow, deny, or approval rules per tool in the dashboard — they are enforced on every call before it reaches the server.

What risk categories do Pylon Server tools fall into? +

Pylon Server tools are categorised as Read (18), Write (10), Destructive (1). Each category has a recommended default policy.

Let agents act without letting them run wild.

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