29 tools from the Pylon Server MCP Server, categorised by risk level.
View the Pylon Server policy →pylon_get_account Get detailed information about a specific customer account. Returns company details, subscription info, billing status, and associated contacts and... pylon_get_accounts Get all customer accounts from Pylon. Accounts represent companies or organizations that use your service. Returns account details like company nam... pylon_get_contacts Get customer contacts from Pylon. Use this to find customers who have submitted support tickets or inquiries. Returns contact details like name, em... pylon_get_issue Get complete details of a specific support issue/ticket. Returns full issue information including title, description, status, priority, assignee, c... pylon_get_issue_messages Get the conversation history for a specific support issue. Returns all messages between customer and support team, including timestamps and sender ... pylon_get_issues Get support issues/tickets from Pylon. Returns a list of customer support requests with details like title, status, priority, and assigned team mem... pylon_get_knowledge_base_articles Get help articles from a specific knowledge base. Use this to find existing documentation that might help resolve customer issues or to see what se... pylon_get_knowledge_bases Get all knowledge bases from Pylon. Knowledge bases contain help articles, FAQs, and documentation that customers can access. Returns list of avail... pylon_get_me Get current user information from Pylon. Returns your user profile including name, email, role, and permissions. Use this to verify your authentica... pylon_get_tags Get all available tags for categorizing issues and contacts. Tags help organize and filter support tickets by topic, urgency, or type (e.g., "bug",... pylon_get_team Get detailed information about a specific support team. Returns team members, their roles, current workload, and team performance metrics. pylon_get_teams Get all support teams from Pylon. Teams are groups of support agents that handle different types of issues (e.g., Technical, Billing, Sales). Retur... pylon_get_ticket_forms Get all ticket submission forms available to customers. Forms define what information customers provide when creating new support requests (e.g., b... pylon_get_users Get all team members and support agents in your Pylon workspace. Returns user profiles including names, roles, teams, and availability status. pylon_get_webhooks Get all configured webhooks in Pylon. Webhooks automatically send notifications to external systems when events occur (e.g., new issues created, st... pylon_search_contacts Search for customer contacts in Pylon by name, email, company, or other details. Use this to quickly find a specific customer when you need to view... 2/5 pylon_search_issues Search for support issues/tickets in Pylon by keywords, customer name, or issue content. Use this to find related issues, check for duplicates, or ... 2/5 pylon_search_users Search for team members and support agents in Pylon. Use this to find colleagues by name, email, or department when assigning issues or checking av... 2/5 pylon_create_contact Create a new customer contact in Pylon. Use this when adding a new customer who will submit support requests or access your customer portal. 2/5 pylon_create_issue Create a new support issue/ticket in Pylon. Use this to log customer problems, bug reports, or feature requests that need to be tracked and resolved. 2/5 pylon_create_issue_message Add a new message/reply to a support issue conversation. Use this to respond to customers, add internal notes, or provide updates on issue progress. 2/5 pylon_create_knowledge_base_article Create a new help article in a knowledge base. Use this to add new documentation, FAQs, or troubleshooting guides that customers can access for sel... 2/5 pylon_create_tag Create a new tag for categorizing issues and contacts. Use this to add new categories that help organize and filter your support tickets effectively. 2/5 pylon_create_team Create a new support team in Pylon. Use this to organize support agents into specialized groups for handling different types of customer issues (e.... 2/5 pylon_create_ticket_form Create a new ticket submission form for customers. Use this to customize what information customers provide when creating different types of suppor... 2/5 pylon_create_webhook Create a new webhook to automatically notify external systems when events occur in Pylon. Use this to integrate with Slack, Discord, email systems,... 2/5 pylon_snooze_issue Temporarily hide an issue until a future date/time. Use this for issues that cannot be worked on now but need follow-up later (e.g., waiting for cu... 2/5 pylon_update_issue Update an existing support issue/ticket. Use this to change status (e.g., mark as resolved), reassign to different team members, update priority, o... 2/5 The Pylon Server MCP server exposes 29 tools across 3 categories: Read, Write, Destructive.
Use Intercept, the open-source MCP proxy. Write YAML rules for each tool — rate limits, argument validation, or deny rules — then run Intercept in front of the Pylon Server server.
Pylon Server tools are categorised as Read (18), Write (10), Destructive (1). Each category has a recommended default policy.
Open source. One binary. Zero dependencies.
npx -y @policylayer/intercept