create_incident

Create a new incident record (requires WRITE_ENABLED=true)

SERVERNowAIKit — ServiceNow AI Toolkit SOURCEnowaikit

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/create-incident.md

WHAT IT DOES

What create_incident does on NowAIKit — ServiceNow AI Toolkit

AI agents use create_incident to create or update resources in NowAIKit — ServiceNow AI Toolkit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your NowAIKit — ServiceNow AI Toolkit environment.

RISK

Why create_incident is rated Medium

This tool creates new incident records in ServiceNow, which is a reversible write operation. While incidents can be updated or deleted later, the primary action is data creation. Severity is medium because misuse could create numerous spurious incidents cluttering the system, but this is recoverable (incidents can be closed or deleted).

From the tool's definition Tool name 'create_incident' and description 'Create a new incident record' directly indicate creation of new data in ServiceNow. The description explicitly requires WRITE_ENABLED=true, confirming this is a write operation.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_incident safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_incident, this is the rule to start with:

create_incident Rate-limited

create_incident stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_incident": {
      "limits": [
        {
          "counter": "create_incident_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every create_incident call is checked against it from then on.

FAQ

Questions about create_incident

What does the create_incident tool do? +

Create a new incident record (requires WRITE_ENABLED=true). It is categorised as a Write tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_incident? +

Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for create_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.

What risk level is create_incident? +

create_incident is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_incident? +

Yes. Add a rate_limit block to the create_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_incident completely? +

Set action: deny in the PolicyLayer policy for create_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_incident? +

create_incident is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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