create_knowledge_article

What create_knowledge_article does on NowAIKit — ServiceNow AI Toolkit

AI agents use create_knowledge_article to create or update resources in NowAIKit — ServiceNow AI Toolkit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your NowAIKit — ServiceNow AI Toolkit environment.

Why create_knowledge_article is rated Medium

This tool creates new data (knowledge articles) in ServiceNow, which is a reversible write operation. The blast radius is medium because an AI agent could create numerous low-quality, misleading, or spam articles that would clutter the knowledge base and require manual cleanup, but the operation is not destructive (articles can be deleted) and does not execute code or move money.

From the tool's definition Tool name is 'create_knowledge_article' and description states 'Create a new knowledge article'; uses 'Create' verb indicating data creation. The requirement flag 'WRITE_ENABLED=true' confirms write-level permissions are needed.

The rule that runs create_knowledge_article safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_knowledge_article, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_knowledge_article": {
      "limits": [
        {
          "counter": "create_knowledge_article_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

Questions about create_knowledge_article