create_offboarding_case

What create_offboarding_case does on NowAIKit — ServiceNow AI Toolkit

AI agents use create_offboarding_case to create or update resources in NowAIKit — ServiceNow AI Toolkit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your NowAIKit — ServiceNow AI Toolkit environment.

Why create_offboarding_case is rated Medium

This tool creates a new offboarding case record in ServiceNow, which is a reversible write operation. While it initiates business processes, the action itself adds data records that can be modified or deleted if needed. The severity is medium because offboarding processes affect employee records and system access, but the impact is limited to case creation rather than irreversible deletion or financial transactions.

From the tool's definition Tool name 'create_offboarding_case' and description states 'Create an employee offboarding case with exit tasks.' The [Write] tag in the description confirms it modifies data by creating a new record.

The rule that runs create_offboarding_case safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_offboarding_case, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_offboarding_case": {
      "limits": [
        {
          "counter": "create_offboarding_case_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

Questions about create_offboarding_case