create_record

Create a new record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the resolved payload without writing.

SERVERNowAIKit — ServiceNow AI Toolkit SOURCEnowaikit

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/create-record.md

WHAT IT DOES

What create_record does on NowAIKit — ServiceNow AI Toolkit

AI agents use create_record to create or update resources in NowAIKit — ServiceNow AI Toolkit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your NowAIKit — ServiceNow AI Toolkit environment.

RISK

Why create_record is rated Medium

An AI agent can call create_record faster than any human can review: one bad instruction and it creates or modifies resources in NowAIKit — ServiceNow AI Toolkit by the hundred, each call as confident as the last.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_record safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_record, this is the rule to start with:

create_record Rate-limited

create_record stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_record": {
      "limits": [
        {
          "counter": "create_record_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every create_record call is checked against it from then on.

FAQ

Questions about create_record

What does the create_record tool do? +

Create a new record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the resolved payload without writing. It is categorised as a Write tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_record? +

Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for create_record: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.

What risk level is create_record? +

create_record is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_record? +

Yes. Add a rate_limit block to the create_record rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_record completely? +

Set action: deny in the PolicyLayer policy for create_record. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_record? +

create_record is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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