generate_csm_resolution_notes

Generate CSM resolution notes via the Now Assist resolution-notes skill when available, else return the case + work notes to summarize. Parity with ServiceNow CSM

SERVERNowAIKit — ServiceNow AI Toolkit SOURCEnowaikit

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/generate-csm-resolution-notes.md

WHAT IT DOES

What generate_csm_resolution_notes does on NowAIKit — ServiceNow AI Toolkit

AI agents use generate_csm_resolution_notes to create or update resources in NowAIKit — ServiceNow AI Toolkit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your NowAIKit — ServiceNow AI Toolkit environment.

RISK

Why generate_csm_resolution_notes is rated Medium

Creates or modifies resolution documentation in ServiceNow CSM cases reversibly.

From the tool's definition Generate CSM resolution notes, summarize case and work notes.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs generate_csm_resolution_notes safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For generate_csm_resolution_notes, this is the rule to start with:

generate_csm_resolution_notes Rate-limited

generate_csm_resolution_notes stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "generate_csm_resolution_notes": {
      "limits": [
        {
          "counter": "generate_csm_resolution_notes_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every generate_csm_resolution_notes call is checked against it from then on.

FAQ

Questions about generate_csm_resolution_notes

What does the generate_csm_resolution_notes tool do? +

Generate CSM resolution notes via the Now Assist resolution-notes skill when available, else return the case + work notes to summarize. Parity with ServiceNow CSM. It is categorised as a Write tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on generate_csm_resolution_notes? +

Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for generate_csm_resolution_notes: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.

What risk level is generate_csm_resolution_notes? +

generate_csm_resolution_notes is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit generate_csm_resolution_notes? +

Yes. Add a rate_limit block to the generate_csm_resolution_notes rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block generate_csm_resolution_notes completely? +

Set action: deny in the PolicyLayer policy for generate_csm_resolution_notes. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides generate_csm_resolution_notes? +

generate_csm_resolution_notes is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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