list_va_conversations
List recent Virtual Agent conversations
This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/list-va-conversations.md
What list_va_conversations does on NowAIKit — ServiceNow AI Toolkit
AI agents call list_va_conversations to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why list_va_conversations is rated Low
This tool queries and retrieves conversation history data without creating, modifying, deleting, or executing operations. It is a straightforward read operation typical of list/retrieve endpoints. Severity is low because conversation history is generally metadata with limited blast radius if accessed unexpectedly by an agent.
From the tool's definition Tool name 'list_va_conversations' and description 'List recent Virtual Agent conversations' indicate a retrieval operation with no modification or side effects.
Attacks that exploit this kind of access
The rule that runs list_va_conversations safely
PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_va_conversations, this is the rule to start with:
list_va_conversations is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every list_va_conversations call is checked against it from then on.
Questions about list_va_conversations
List recent Virtual Agent conversations. It is categorised as a Read tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it retrieves data without modifying state.
Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for list_va_conversations: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.
list_va_conversations is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_va_conversations rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_va_conversations. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_va_conversations is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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