natural_language_search

Search ServiceNow using plain English

SERVERNowAIKit — ServiceNow AI Toolkit SOURCEnowaikit

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/natural-language-search.md

WHAT IT DOES

What natural_language_search does on NowAIKit — ServiceNow AI Toolkit

AI agents call natural_language_search to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why natural_language_search is rated Low

Even though natural_language_search only reads data, uncontrolled read access leaks sensitive information and racks up API costs: an agent caught in a retry loop can make thousands of calls a minute without anyone noticing.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs natural_language_search safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For natural_language_search, this is the rule to start with:

natural_language_search Allowed

natural_language_search is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "natural_language_search": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every natural_language_search call is checked against it from then on.

FAQ

Questions about natural_language_search

What does the natural_language_search tool do? +

Search ServiceNow using plain English. It is categorised as a Read tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on natural_language_search? +

Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for natural_language_search: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.

What risk level is natural_language_search? +

natural_language_search is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit natural_language_search? +

Yes. Add a rate_limit block to the natural_language_search rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block natural_language_search completely? +

Set action: deny in the PolicyLayer policy for natural_language_search. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides natural_language_search? +

natural_language_search is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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