order_catalog_item

Order a service catalog item (requires WRITE_ENABLED=true)

SERVERNowAIKit — ServiceNow AI Toolkit SOURCEnowaikit

Critical RISK CLASS

Category Financial

Parameters 00 required

Recommended Approval-gatedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/order-catalog-item.md

WHAT IT DOES

What order_catalog_item does on NowAIKit — ServiceNow AI Toolkit

AI agents use order_catalog_item to commit financial operations through NowAIKit — ServiceNow AI Toolkit, usually the final step of a payment, billing, or trading workflow. A call moves real money.

RISK

Why order_catalog_item is rated Critical

Ordering a catalog item in ServiceNow typically commits a financial or procurement obligation (e.g., purchasing hardware, software licenses, or services). This is closer to Financial than Write because it triggers a fulfillment/procurement workflow with real-world cost implications. The WRITE_ENABLED guard confirms it has significant side effects.

From the tool's definition Order a service catalog item

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs order_catalog_item safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For order_catalog_item, this is the rule to start with:

order_catalog_item Approval-gated

Any call to order_catalog_item is blocked until a human approves it. The rest of the server keeps working.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "order_catalog_item": {
      "deny_if": [
        {
          "conditions": [],
          "on_deny": "Requires human approval."
        }
      ]
    }
  }
}

GATE THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every order_catalog_item call is checked against it from then on.

FAQ

Questions about order_catalog_item

What does the order_catalog_item tool do? +

Order a service catalog item (requires WRITE_ENABLED=true). It is categorised as a Financial tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it involves financial transactions. Block by default and require explicit approval.

How do I enforce a policy on order_catalog_item? +

Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for order_catalog_item: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.

What risk level is order_catalog_item? +

order_catalog_item is a Financial tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.

Can I rate-limit order_catalog_item? +

Yes. Add a rate_limit block to the order_catalog_item rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block order_catalog_item completely? +

Set action: deny in the PolicyLayer policy for order_catalog_item. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides order_catalog_item? +

order_catalog_item is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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