search_knowledge

What search_knowledge does on NowAIKit — ServiceNow AI Toolkit

AI agents call search_knowledge to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why search_knowledge is rated Low

This tool retrieves or queries existing knowledge base articles based on keyword search parameters. It does not create, modify, delete, or execute operations—it only returns matching results. This is a classic Read category operation with minimal security risk even if misused by an AI agent, as it cannot alter system state or expose sensitive data beyond what the user's access controls already permit.

From the tool's definition Tool name 'search_knowledge' combined with description 'Search knowledge base articles by keyword' indicates a query/retrieval operation with no side effects.

The rule that runs search_knowledge safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For search_knowledge, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "search_knowledge": {}
  }
}

Questions about search_knowledge