switch_instance

Switch the active ServiceNow instance for this session

SERVERNowAIKit — ServiceNow AI Toolkit SOURCEnowaikit

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/switch-instance.md

WHAT IT DOES

What switch_instance does on NowAIKit — ServiceNow AI Toolkit

AI agents use switch_instance to create or update resources in NowAIKit — ServiceNow AI Toolkit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your NowAIKit — ServiceNow AI Toolkit environment.

RISK

Why switch_instance is rated Medium

This tool modifies the session state by changing which ServiceNow instance is being targeted. It is a Write-level action (modifying session configuration), not destructive or financial, but misuse could redirect an AI agent's subsequent operations to an unintended or unauthorized ServiceNow instance, potentially causing downstream harm.

From the tool's definition Switch the active ServiceNow instance for this session

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs switch_instance safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For switch_instance, this is the rule to start with:

switch_instance Rate-limited

switch_instance stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "switch_instance": {
      "limits": [
        {
          "counter": "switch_instance_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every switch_instance call is checked against it from then on.

FAQ

Questions about switch_instance

What does the switch_instance tool do? +

Switch the active ServiceNow instance for this session. It is categorised as a Write tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on switch_instance? +

Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for switch_instance: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.

What risk level is switch_instance? +

switch_instance is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit switch_instance? +

Yes. Add a rate_limit block to the switch_instance rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block switch_instance completely? +

Set action: deny in the PolicyLayer policy for switch_instance. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides switch_instance? +

switch_instance is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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