update_portal_widget

Update an existing Service Portal widget\

SERVERNowAIKit — ServiceNow AI Toolkit SOURCEnowaikit

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/update-portal-widget.md

WHAT IT DOES

What update_portal_widget does on NowAIKit — ServiceNow AI Toolkit

AI agents use update_portal_widget to create or update resources in NowAIKit — ServiceNow AI Toolkit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your NowAIKit — ServiceNow AI Toolkit environment.

RISK

Why update_portal_widget is rated Medium

The tool modifies existing portal widgets, which is a reversible write operation. While it could affect user interfaces and portal functionality, it doesn't delete data (ruling out Destructive) or move money (ruling out Financial). The severity is medium because misconfiguration could disrupt service portal availability or user experience, but changes are typically reversible.

From the tool's definition Tool description explicitly states 'Update an existing Service Portal widget' — a modification operation affecting Service Portal configuration.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs update_portal_widget safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For update_portal_widget, this is the rule to start with:

update_portal_widget Rate-limited

update_portal_widget stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "update_portal_widget": {
      "limits": [
        {
          "counter": "update_portal_widget_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every update_portal_widget call is checked against it from then on.

FAQ

Questions about update_portal_widget

What does the update_portal_widget tool do? +

Update an existing Service Portal widget\. It is categorised as a Write tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on update_portal_widget? +

Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for update_portal_widget: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.

What risk level is update_portal_widget? +

update_portal_widget is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit update_portal_widget? +

Yes. Add a rate_limit block to the update_portal_widget rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block update_portal_widget completely? +

Set action: deny in the PolicyLayer policy for update_portal_widget. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides update_portal_widget? +

update_portal_widget is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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