atualizar_enderecos_ticket · MCP Officegest MCP

WHAT IT DOES

What atualizar_enderecos_ticket does on MCP Officegest

AI agents use atualizar_enderecos_ticket to create or update resources in MCP Officegest — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your MCP Officegest environment.

WHY IT NEEDS A POLICY

Why atualizar_enderecos_ticket needs a policy

This tool creates or modifies data reversibly by updating email address metadata associated with a support ticket. It does not delete data, execute arbitrary operations, involve financial transactions, or produce irreversible changes. However, modifying ticket email addresses could redirect communications, making it medium severity due to potential for miscommunication or social engineering if misused by an AI agent.

From the tool's definition Tool name contains 'atualizar' (update/modify); description states 'Atualiza os endereços' (updates the addresses) of ticket email fields (to, cc, bcc).

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

atualizar_enderecos_ticket Rate-limited

atualizar_enderecos_ticket stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "atualizar_enderecos_ticket": {
      "limits": [
        {
          "counter": "atualizar_enderecos_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches MCP Officegest, so you can run agents against it safely.

FAQ

Questions about atualizar_enderecos_ticket

What does the atualizar_enderecos_ticket tool do? +

Atualiza os endereços de email de um ticket (to, cc, bcc). It is categorised as a Write tool in the MCP Officegest MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on atualizar_enderecos_ticket? +

Register the MCP Officegest MCP server in PolicyLayer and add a rule for atualizar_enderecos_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches MCP Officegest. Nothing to install.

What risk level is atualizar_enderecos_ticket? +

atualizar_enderecos_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit atualizar_enderecos_ticket? +

Yes. Add a rate_limit block to the atualizar_enderecos_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block atualizar_enderecos_ticket completely? +

Set action: deny in the PolicyLayer policy for atualizar_enderecos_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides atualizar_enderecos_ticket? +

atualizar_enderecos_ticket is provided by the MCP Officegest MCP server (rubencodex86/officegest-api-v2-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.