criar_ticket · MCP Officegest MCP: Risk & Policy

WHAT IT DOES

What criar_ticket does on MCP Officegest

AI agents use criar_ticket to create or update resources in MCP Officegest — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your MCP Officegest environment.

WHY IT NEEDS A POLICY

Why criar_ticket needs a policy

The tool creates a new ticket (likely a support, sales, or operational ticket in the Officegest system). This is reversible (tickets can be updated or deleted), so it falls under Write rather than Destructive. Without a description, confidence is reduced, but the name and server context suggest data creation.

From the tool's definition Tool name 'criar_ticket' means 'create ticket' in Portuguese. The server manages clients, sales, and stock via CRUD operations. Creating a ticket typically generates a new record in a system, which is a write operation.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

criar_ticket Rate-limited

criar_ticket stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "criar_ticket": {
      "limits": [
        {
          "counter": "criar_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches MCP Officegest, so you can run agents against it safely.

FAQ

Questions about criar_ticket

What does the criar_ticket tool do? +

criar_ticket. It is categorised as a Write tool in the MCP Officegest MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on criar_ticket? +

Register the MCP Officegest MCP server in PolicyLayer and add a rule for criar_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches MCP Officegest. Nothing to install.

What risk level is criar_ticket? +

criar_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit criar_ticket? +

Yes. Add a rate_limit block to the criar_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block criar_ticket completely? +

Set action: deny in the PolicyLayer policy for criar_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides criar_ticket? +

criar_ticket is provided by the MCP Officegest MCP server (rubencodex86/officegest-api-v2-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.