reencaminhar_ticket · MCP Officegest MCP: Risk & Policy

WHAT IT DOES

What reencaminhar_ticket does on MCP Officegest

AI agents use reencaminhar_ticket to create or update resources in MCP Officegest — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your MCP Officegest environment.

WHY IT NEEDS A POLICY

Why reencaminhar_ticket needs a policy

This tool modifies ticket routing/assignment state (a reversible data change) and triggers email delivery to specified recipients. It does not execute arbitrary code, delete data permanently, or move money.

From the tool's definition Tool name 'reencaminhar_ticket' (forward ticket) and description 'Reencaminha um ticket para um ou mais destinatários por email' (forwards a ticket to one or more recipients by email) indicates the tool modifies ticket state by changing its…

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

reencaminhar_ticket Rate-limited

reencaminhar_ticket stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "reencaminhar_ticket": {
      "limits": [
        {
          "counter": "reencaminhar_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches MCP Officegest, so you can run agents against it safely.

FAQ

Questions about reencaminhar_ticket

What does the reencaminhar_ticket tool do? +

Reencaminha um ticket para um ou mais destinatários por email. It is categorised as a Write tool in the MCP Officegest MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on reencaminhar_ticket? +

Register the MCP Officegest MCP server in PolicyLayer and add a rule for reencaminhar_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches MCP Officegest. Nothing to install.

What risk level is reencaminhar_ticket? +

reencaminhar_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit reencaminhar_ticket? +

Yes. Add a rate_limit block to the reencaminhar_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block reencaminhar_ticket completely? +

Set action: deny in the PolicyLayer policy for reencaminhar_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides reencaminhar_ticket? +

reencaminhar_ticket is provided by the MCP Officegest MCP server (rubencodex86/officegest-api-v2-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.