snow_create_email_template · Serac MCP: Risk & Policy

WHAT IT DOES

What snow_create_email_template does on Serac

AI agents use snow_create_email_template to create or update resources in Serac — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.

WHY IT NEEDS A POLICY

Why snow_create_email_template needs a policy

This is a Write operation because it creates new notification templates in ServiceNow, modifying system configuration reversibly. Severity is medium because while template creation itself is low-risk, a compromised agent could create malicious email templates for social engineering or spam campaigns targeting ServiceNow users.

From the tool's definition Tool name contains 'create' and description states 'Create email notification template' — this creates new data (template records) in ServiceNow.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

snow_create_email_template Rate-limited

snow_create_email_template stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "snow_create_email_template": {
      "limits": [
        {
          "counter": "snow_create_email_template_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Serac, so you can run agents against it safely.

FAQ

Questions about snow_create_email_template

What does the snow_create_email_template tool do? +

Create email notification template with HTML/text content and optional SMS alternate. It is categorised as a Write tool in the Serac MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on snow_create_email_template? +

Register the Serac MCP server in PolicyLayer and add a rule for snow_create_email_template: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Serac. Nothing to install.

What risk level is snow_create_email_template? +

snow_create_email_template is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit snow_create_email_template? +

Yes. Add a rate_limit block to the snow_create_email_template rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block snow_create_email_template completely? +

Set action: deny in the PolicyLayer policy for snow_create_email_template. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides snow_create_email_template? +

snow_create_email_template is provided by the Serac MCP server (serac-labs/serac). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.