This record as markdown: /tools/serac/snow-create-event.md
What snow_create_event does on Serac
AI agents use snow_create_event to create or update resources in Serac, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.
Why snow_create_event is rated Medium
This tool creates a new event record in ServiceNow's event management system, which is a reversible write operation. While it modifies system state, it does not delete data or move money (ruling out Destructive and Financial). It is not an Execute operation since it doesn't run arbitrary code or commands—it creates a specific, constrained data object.
From the tool's definition Tool name contains 'create' and description states 'Create system event for event management', indicating data creation in ServiceNow.
Attacks that exploit this kind of access
The rule that runs snow_create_event safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Serac, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For snow_create_event, this is the rule to start with:
snow_create_event stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Serac, apply this rule, and every snow_create_event call is checked against it from then on.
Questions about snow_create_event
Create system event for event management. It is categorised as a Write tool in the Serac MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Serac MCP server in PolicyLayer and add a rule for snow_create_event: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Serac. Nothing to install.
snow_create_event is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the snow_create_event rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for snow_create_event. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
snow_create_event is provided by the Serac MCP server (serac-labs/serac). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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