snow_create_pa_dashboard
Create a Performance Analytics dashboard with widgets (pa_dashboards table). For Service Portal / classic dashboards use snow_create_dashboard.
This record as markdown: /tools/serac/snow-create-pa-dashboard.md
What snow_create_pa_dashboard does on Serac
AI agents use snow_create_pa_dashboard to create or update resources in Serac, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.
Why snow_create_pa_dashboard is rated Medium
This tool creates new dashboard objects in ServiceNow's Performance Analytics module by writing to the pa_dashboards table. This is a reversible modification (dashboards can be deleted or modified later), making it a Write operation.
From the tool's definition Tool description states "Create a Performance Analytics dashboard with widgets (pa_dashboards table)". The verb 'Create' and the reference to modifying the pa_dashboards table indicate data creation/modification.
Attacks that exploit this kind of access
The rule that runs snow_create_pa_dashboard safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Serac, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For snow_create_pa_dashboard, this is the rule to start with:
snow_create_pa_dashboard stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Serac, apply this rule, and every snow_create_pa_dashboard call is checked against it from then on.
Questions about snow_create_pa_dashboard
Create a Performance Analytics dashboard with widgets (pa_dashboards table). For Service Portal / classic dashboards use snow_create_dashboard. It is categorised as a Write tool in the Serac MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Serac MCP server in PolicyLayer and add a rule for snow_create_pa_dashboard: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Serac. Nothing to install.
snow_create_pa_dashboard is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the snow_create_pa_dashboard rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for snow_create_pa_dashboard. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
snow_create_pa_dashboard is provided by the Serac MCP server (serac-labs/serac). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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