Unified tool for ServiceNow GRC compliance issues and exceptions beyond control-side authoring. Wraps the sn_compliance_issue, sn_compliance_policy_exception, sn_compliance_remediation, and sn_compliance_evidence tables that ship with the GRC: Policy and Compliance Management plugin. Actions: - l...
AI agents use snow_grc_issue_manage to create or update resources in Serac — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.
The tool primarily creates and modifies compliance exception and evidence records in ServiceNow's GRC module. While it includes read operations (list_issues, list_exceptions), the most severe capability is exception_create, which opens new policy exceptions and can attach evidence—both write operations that modify compliance state.
From the tool's definition Tool performs actions including 'exception_create — open a new policy exception' and 'link_evidence — attach an evidence record', which create and modify compliance data in ServiceNow GRC tables (sn_compliance_issue, sn_compliance_policy_exception,…
Attacks that exploit this kind of access
Unified tool for ServiceNow GRC compliance issues and exceptions beyond control-side authoring. Wraps the sn_compliance_issue, sn_compliance_policy_exception, sn_compliance_remediation, and sn_compliance_evidence tables that ship with the GRC: Policy and Compliance Management plugin. Actions: - list_issues — list compliance issues, optionally filtered by control, state, or severity - list_exceptions — list policy exceptions raised against controls - exception_create — open a new policy exception with justification and expiry - link_evidence — attach an evidence record (or external URL) to a compliance issue - mark_remediated — close an issue by attaching a remediation record and transitioning state Use when: the agent needs to manage the issue side of GRC — listing issues raised by automated scans or auditors, granting time-bound exceptions, attaching evidence that supports the remediation, and closing the issue once remediated. For the control-side exception/evidence/attestation flow use snow_compliance_manage; for audit-driven findings use snow_grc_audit_manage. Returns: issue rows with sys_id, control reference, severity, state; exception rows with state, expiry, requestor; remediation rows with plan, target date, owner; evidence rows with type and reference link. GRC plugin gating: the first call against these tables will surface a clear error if the GRC: Policy and Compliance Management plugin is not active on the target instance. It is categorised as a Write tool in the Serac MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Serac MCP server in PolicyLayer and add a rule for snow_grc_issue_manage: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Serac. Nothing to install.
snow_grc_issue_manage is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the snow_grc_issue_manage rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for snow_grc_issue_manage. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
snow_grc_issue_manage is provided by the Serac MCP server (serac-labs/serac). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
snow_grc_issue_manage is one line of Serac's registry record.
The record carries the whole server: verified identity, auth posture, risk grade, every tool classified, recommended policy — re-checked continuously.
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