snow_order_catalog_item · Serac MCP: Risk & Policy

WHAT IT DOES

What snow_order_catalog_item does on Serac

AI agents use snow_order_catalog_item to create or update resources in Serac — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.

WHY IT NEEDS A POLICY

Why snow_order_catalog_item needs a policy

This tool creates new records (RITMs - Requested Items) in ServiceNow, which is a reversible Write operation. However, the severity is elevated to 'high' rather than 'medium' because catalog item orders can trigger downstream provisioning, spending commitments, or resource allocation depending on the specific catalog item's workflow.

From the tool's definition Tool description states it 'Orders a catalog item programmatically, creating a request (RITM) with specified variable values.' The verb 'Orders' combined with 'creating a request' indicates data creation.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

snow_order_catalog_item Rate-limited

snow_order_catalog_item stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "snow_order_catalog_item": {
      "limits": [
        {
          "counter": "snow_order_catalog_item_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Serac, so you can run agents against it safely.

FAQ

Questions about snow_order_catalog_item

What does the snow_order_catalog_item tool do? +

Orders a catalog item programmatically, creating a request (RITM) with specified variable values. It is categorised as a Write tool in the Serac MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on snow_order_catalog_item? +

Register the Serac MCP server in PolicyLayer and add a rule for snow_order_catalog_item: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Serac. Nothing to install.

What risk level is snow_order_catalog_item? +

snow_order_catalog_item is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit snow_order_catalog_item? +

Yes. Add a rate_limit block to the snow_order_catalog_item rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block snow_order_catalog_item completely? +

Set action: deny in the PolicyLayer policy for snow_order_catalog_item. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides snow_order_catalog_item? +

snow_order_catalog_item is provided by the Serac MCP server (serac-labs/serac). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.