snow_workflow_manage

Server Serac serac-labs/serac

Category Write

Risk class Medium

Parameters 00 required

WHAT IT DOES

What snow_workflow_manage does on Serac

AI agents use snow_workflow_manage to create or update resources in Serac — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.

WHY IT NEEDS A POLICY

Why snow_workflow_manage needs a policy

An AI agent can call snow_workflow_manage faster than any human can review — one bad instruction and it creates or modifies resources in Serac by the hundred, each call as confident as the last.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

snow_workflow_manage Rate-limited

snow_workflow_manage stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "snow_workflow_manage": {
      "limits": [
        {
          "counter": "snow_workflow_manage_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Serac, so you can run agents against it safely.

FAQ

Questions about snow_workflow_manage

What does the snow_workflow_manage tool do? +

⚠️ LEGACY: Manage legacy workflows (deprecated - ServiceNow recommends Flow Designer). Use for backwards compatibility only. For new automations, consider Flow Designer (not programmable via Serac, but specs can be generated). Actions: list, get, stop, retry, clone, enable/disable, delete, get_history. It is categorised as a Write tool in the Serac MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on snow_workflow_manage? +

Register the Serac MCP server in PolicyLayer and add a rule for snow_workflow_manage: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Serac. Nothing to install.

What risk level is snow_workflow_manage? +

snow_workflow_manage is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit snow_workflow_manage? +

Yes. Add a rate_limit block to the snow_workflow_manage rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block snow_workflow_manage completely? +

Set action: deny in the PolicyLayer policy for snow_workflow_manage. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides snow_workflow_manage? +

snow_workflow_manage is provided by the Serac MCP server (serac-labs/serac). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

// THE FULL RECORD

snow_workflow_manage is one line of Serac's registry record.

The record carries the whole server: verified identity, auth posture, risk grade, every tool classified, recommended policy — re-checked continuously.

Teams ship this data inside their own products. See what a licence covers →