create_catalog_item

Create a new service catalog item (requires WRITE_ENABLED=true)

SERVERServiceNow-MCP SOURCEtedorigawa001/servicenow-mcp

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/tedorigawa001-servicenow-mcp/create-catalog-item.md

WHAT IT DOES

What create_catalog_item does on ServiceNow-MCP

AI agents use create_catalog_item to create or update resources in ServiceNow-MCP, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow-MCP environment.

RISK

Why create_catalog_item is rated Medium

This tool creates new catalog items in ServiceNow, which is a reversible write operation. While it modifies system state by adding records, it does not delete data (Destructive), execute arbitrary code (Execute), transfer funds (Financial), or merely retrieve data (Read).

From the tool's definition Tool name 'create_catalog_item' and description 'Create a new service catalog item' indicate creation of new data in ServiceNow's service catalog. The description notes a write-enabling flag requirement ('WRITE_ENABLED=true').

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_catalog_item safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow-MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_catalog_item, this is the rule to start with:

create_catalog_item Rate-limited

create_catalog_item stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_catalog_item": {
      "limits": [
        {
          "counter": "create_catalog_item_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow-MCP, apply this rule, and every create_catalog_item call is checked against it from then on.

FAQ

Questions about create_catalog_item

What does the create_catalog_item tool do? +

Create a new service catalog item (requires WRITE_ENABLED=true). It is categorised as a Write tool in the ServiceNow-MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_catalog_item? +

Register the ServiceNow MCP server in PolicyLayer and add a rule for create_catalog_item: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.

What risk level is create_catalog_item? +

create_catalog_item is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_catalog_item? +

Yes. Add a rate_limit block to the create_catalog_item rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_catalog_item completely? +

Set action: deny in the PolicyLayer policy for create_catalog_item. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_catalog_item? +

create_catalog_item is provided by the ServiceNow MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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