create_import_set_row · ServiceNow- MCP: Risk & Policy

WHAT IT DOES

What create_import_set_row does on ServiceNow-MCP

AI agents use create_import_set_row to create or update resources in ServiceNow-MCP — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow-MCP environment.

WHY IT NEEDS A POLICY

Why create_import_set_row needs a policy

The tool creates/inserts data into an Import Set staging table, which is a reversible operation. It does not execute code or triggers (Execute), delete data (Destructive), or handle payments (Financial). The staging table nature means this is intermediate data preparation rather than final production changes.

From the tool's definition Tool description explicitly states 'Insert a row into an Import Set staging table' and requires 'WRITE_ENABLED=true', indicating reversible data creation into a staging/temporary table.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_import_set_row Rate-limited

create_import_set_row stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_import_set_row": {
      "limits": [
        {
          "counter": "create_import_set_row_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceNow-MCP, so you can run agents against it safely.

FAQ

Questions about create_import_set_row

What does the create_import_set_row tool do? +

Insert a row into an Import Set staging table for later transformation (requires WRITE_ENABLED=true). It is categorised as a Write tool in the ServiceNow-MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_import_set_row? +

Register the ServiceNow- MCP server in PolicyLayer and add a rule for create_import_set_row: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.

What risk level is create_import_set_row? +

create_import_set_row is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_import_set_row? +

Yes. Add a rate_limit block to the create_import_set_row rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_import_set_row completely? +

Set action: deny in the PolicyLayer policy for create_import_set_row. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_import_set_row? +

create_import_set_row is provided by the ServiceNow- MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.