create_kpi · ServiceNow- MCP: Risk & Policy

WHAT IT DOES

What create_kpi does on ServiceNow-MCP

AI agents use create_kpi to create or update resources in ServiceNow-MCP — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow-MCP environment.

WHY IT NEEDS A POLICY

Why create_kpi needs a policy

Creating KPIs modifies ServiceNow's reporting and monitoring infrastructure by introducing new metrics into the system. This is a reversible Write operation (the KPI can be deleted or updated), but has medium severity due to potential impact on organizational visibility and decision-making if malicious or incorrect KPIs are created.

From the tool's definition Tool name 'create_kpi' combined with description '[Write] Create a Key Performance Indicator' explicitly indicates data creation. KPIs are configuration objects that once created become part of operational dashboards and reporting systems.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_kpi Rate-limited

create_kpi stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_kpi": {
      "limits": [
        {
          "counter": "create_kpi_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceNow-MCP, so you can run agents against it safely.

FAQ

Questions about create_kpi

What does the create_kpi tool do? +

[Write] Create a Key Performance Indicator from ServiceNow data. It is categorised as a Write tool in the ServiceNow-MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_kpi? +

Register the ServiceNow- MCP server in PolicyLayer and add a rule for create_kpi: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.

What risk level is create_kpi? +

create_kpi is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_kpi? +

Yes. Add a rate_limit block to the create_kpi rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_kpi completely? +

Set action: deny in the PolicyLayer policy for create_kpi. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_kpi? +

create_kpi is provided by the ServiceNow- MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.