create_solution_package · ServiceNow- MCP: Risk & Policy

WHAT IT DOES

What create_solution_package does on ServiceNow-MCP

AI agents use create_solution_package to create or update resources in ServiceNow-MCP — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow-MCP environment.

WHY IT NEEDS A POLICY

Why create_solution_package needs a policy

This tool creates and packages update sets for distribution across ServiceNow instances. While reversible (packages can be deleted or replaced), it creates new artifacts that will be deployed to other systems. The 'distribution' aspect means these changes will propagate to other environments.

From the tool's definition Tool description explicitly states 'Create a solution package' which creates a distributable artifact from update sets. The **[Write]** tag in the description confirms this classification.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_solution_package Rate-limited

create_solution_package stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_solution_package": {
      "limits": [
        {
          "counter": "create_solution_package_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceNow-MCP, so you can run agents against it safely.

FAQ

Questions about create_solution_package

What does the create_solution_package tool do? +

Create a solution package from selected update sets for distribution. [Write]. It is categorised as a Write tool in the ServiceNow-MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_solution_package? +

Register the ServiceNow- MCP server in PolicyLayer and add a rule for create_solution_package: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.

What risk level is create_solution_package? +

create_solution_package is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_solution_package? +

Yes. Add a rate_limit block to the create_solution_package rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_solution_package completely? +

Set action: deny in the PolicyLayer policy for create_solution_package. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_solution_package? +

create_solution_package is provided by the ServiceNow- MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.