list_csm_contacts

List contacts for an account or search across all contacts

SERVERServiceNow-MCP SOURCEtedorigawa001/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/tedorigawa001-servicenow-mcp/list-csm-contacts.md

WHAT IT DOES

What list_csm_contacts does on ServiceNow-MCP

AI agents call list_csm_contacts to retrieve information from ServiceNow-MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_csm_contacts is rated Low

This tool performs read-only queries to retrieve contact information from ServiceNow's Customer Service Management (CSM) module. It supports listing contacts by account or searching across all contacts, both of which are non-destructive retrieval operations. No data creation, modification, deletion, code execution, or financial operations are implied.

From the tool's definition Tool name 'list_csm_contacts' and description 'List contacts for an account or search across all contacts' indicate data retrieval operations with no modification or deletion capabilities.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_csm_contacts safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow-MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_csm_contacts, this is the rule to start with:

list_csm_contacts Allowed

list_csm_contacts is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_csm_contacts": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow-MCP, apply this rule, and every list_csm_contacts call is checked against it from then on.

FAQ

Questions about list_csm_contacts

What does the list_csm_contacts tool do? +

List contacts for an account or search across all contacts. It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_csm_contacts? +

Register the ServiceNow MCP server in PolicyLayer and add a rule for list_csm_contacts: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.

What risk level is list_csm_contacts? +

list_csm_contacts is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_csm_contacts? +

Yes. Add a rate_limit block to the list_csm_contacts rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_csm_contacts completely? +

Set action: deny in the PolicyLayer policy for list_csm_contacts. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_csm_contacts? +

list_csm_contacts is provided by the ServiceNow MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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