List requested items (sc_req_item) for a given request or catalog item
AI agents call list_request_items to retrieve information from ServiceNow-MCP without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves or queries data from ServiceNow without causing side effects. The description explicitly describes listing/retrieving request items, which is a read-only operation. The blast radius of misuse is minimal—an agent could only access or expose request item information that may already be visible in the system, not modify, execute, or delete anything.
From the tool's definition Tool name and description both indicate a list/query operation ('List requested items') on sc_req_item table with no modification, deletion, or execution capability mentioned.
Attacks that exploit this kind of access
List requested items (sc_req_item) for a given request or catalog item. It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow- MCP server in PolicyLayer and add a rule for list_request_items: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.
list_request_items is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_request_items rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_request_items. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_request_items is provided by the ServiceNow- MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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