list_request_items

List requested items (sc_req_item) for a given request or catalog item

SERVERServiceNow-MCP SOURCEtedorigawa001/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/tedorigawa001-servicenow-mcp/list-request-items.md

WHAT IT DOES

What list_request_items does on ServiceNow-MCP

AI agents call list_request_items to retrieve information from ServiceNow-MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_request_items is rated Low

This tool retrieves or queries data from ServiceNow without causing side effects. The description explicitly describes listing/retrieving request items, which is a read-only operation. The blast radius of misuse is minimal—an agent could only access or expose request item information that may already be visible in the system, not modify, execute, or delete anything.

From the tool's definition Tool name and description both indicate a list/query operation ('List requested items') on sc_req_item table with no modification, deletion, or execution capability mentioned.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_request_items safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow-MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_request_items, this is the rule to start with:

list_request_items Allowed

list_request_items is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_request_items": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow-MCP, apply this rule, and every list_request_items call is checked against it from then on.

FAQ

Questions about list_request_items

What does the list_request_items tool do? +

List requested items (sc_req_item) for a given request or catalog item. It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_request_items? +

Register the ServiceNow MCP server in PolicyLayer and add a rule for list_request_items: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.

What risk level is list_request_items? +

list_request_items is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_request_items? +

Yes. Add a rate_limit block to the list_request_items rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_request_items completely? +

Set action: deny in the PolicyLayer policy for list_request_items. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_request_items? +

list_request_items is provided by the ServiceNow MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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