order_catalog_item

Order a service catalog item (requires WRITE_ENABLED=true)

SERVERServiceNow-MCP SOURCEtedorigawa001/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/tedorigawa001-servicenow-mcp/order-catalog-item.md

WHAT IT DOES

What order_catalog_item does on ServiceNow-MCP

AI agents call order_catalog_item to retrieve information from ServiceNow-MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why order_catalog_item is rated Low

Even though order_catalog_item only reads data, uncontrolled read access leaks sensitive information and racks up API costs: an agent caught in a retry loop can make thousands of calls a minute without anyone noticing.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs order_catalog_item safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow-MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For order_catalog_item, this is the rule to start with:

order_catalog_item Allowed

order_catalog_item is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "order_catalog_item": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow-MCP, apply this rule, and every order_catalog_item call is checked against it from then on.

FAQ

Questions about order_catalog_item

What does the order_catalog_item tool do? +

Order a service catalog item (requires WRITE_ENABLED=true). It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on order_catalog_item? +

Register the ServiceNow MCP server in PolicyLayer and add a rule for order_catalog_item: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.

What risk level is order_catalog_item? +

order_catalog_item is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit order_catalog_item? +

Yes. Add a rate_limit block to the order_catalog_item rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block order_catalog_item completely? +

Set action: deny in the PolicyLayer policy for order_catalog_item. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides order_catalog_item? +

order_catalog_item is provided by the ServiceNow MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

KEEP EXPLORING

More on ServiceNow, and thousands of servers like it.

This server

All 495 ServiceNow tools →

Across the catalogue

The MCP Attack Database →

Guides

Roll out MCP under one policy →Data exfiltration →MCP token cost →