appointments_remove_hold

A destructive tool on the ServiceTitan MCP server.

SERVERServiceTitan MCP Server SOURCEjordandalton/servicetitanmcpserver

Critical RISK CLASS

Category Destructive

Parameters 00 required

Recommended Hiddensee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/jordandalton-servicetitanmcpserver/appointments-remove-hold.md

WHAT IT DOES

What appointments_remove_hold does on ServiceTitan MCP Server

AI agents call appointments_remove_hold to permanently remove resources in ServiceTitan MCP Server, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.

RISK

Why appointments_remove_hold is rated Critical

The verb 'remove' in the tool name suggests deletion or irreversible modification of appointment hold state. While theoretically an administrator might re-apply a hold, the removal action itself is destructive in nature—it changes appointment state in a way that cannot be automatically reversed by the tool.

From the tool's definition Tool name 'appointments_remove_hold' indicates removal/deletion of a hold status on appointments. 'Remove' typically implies irreversible action.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs appointments_remove_hold safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For appointments_remove_hold, this is the rule to start with:

appointments_remove_hold Hidden

appointments_remove_hold is removed from the agent's tool list entirely, so the agent never calls it. The rest of the server keeps working.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "hide": [
    "appointments_remove_hold"
  ]
}

RESTRICT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every appointments_remove_hold call is checked against it from then on.

FAQ

Questions about appointments_remove_hold

What does the appointments_remove_hold tool do? +

appointments_remove_hold is a destructive tool on the ServiceTitan MCP Server MCP server. It is categorised as a Destructive tool in the ServiceTitan MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.

How do I enforce a policy on appointments_remove_hold? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for appointments_remove_hold: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is appointments_remove_hold? +

appointments_remove_hold is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.

Can I rate-limit appointments_remove_hold? +

Yes. Add a rate_limit block to the appointments_remove_hold rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block appointments_remove_hold completely? +

Set action: deny in the PolicyLayer policy for appointments_remove_hold. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides appointments_remove_hold? +

appointments_remove_hold is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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