calls_get_voice_mail

A read tool on the ServiceTitan MCP server.

SERVERServiceTitan MCP Server SOURCEjordandalton/servicetitanmcpserver

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/jordandalton-servicetitanmcpserver/calls-get-voice-mail.md

WHAT IT DOES

What calls_get_voice_mail does on ServiceTitan MCP Server

AI agents call calls_get_voice_mail to retrieve information from ServiceTitan MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why calls_get_voice_mail is rated Low

The tool appears to retrieve or query voicemail records without modifying data. The absence of descriptive text lowers confidence slightly, but the naming convention and context of sibling read-only tools strongly suggest this is a data retrieval operation with minimal blast radius if misused by an AI agent.

From the tool's definition Tool name 'calls_get_voice_mail' indicates retrieval of voicemail data. The 'get' pattern is consistent with read-only operations on the server, as seen in sibling tools like 'activities_controllers_get', 'activity_codes_get', and 'adjustments_get_list'.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs calls_get_voice_mail safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For calls_get_voice_mail, this is the rule to start with:

calls_get_voice_mail Allowed

calls_get_voice_mail is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "calls_get_voice_mail": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every calls_get_voice_mail call is checked against it from then on.

FAQ

Questions about calls_get_voice_mail

What does the calls_get_voice_mail tool do? +

calls_get_voice_mail is a read tool on the ServiceTitan MCP Server MCP server. It is categorised as a Read tool in the ServiceTitan MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on calls_get_voice_mail? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for calls_get_voice_mail: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is calls_get_voice_mail? +

calls_get_voice_mail is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit calls_get_voice_mail? +

Yes. Add a rate_limit block to the calls_get_voice_mail rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block calls_get_voice_mail completely? +

Set action: deny in the PolicyLayer policy for calls_get_voice_mail. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides calls_get_voice_mail? +

calls_get_voice_mail is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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