customers_delete_note

A destructive tool on the ServiceTitan MCP server.

SERVERServiceTitan MCP Server SOURCEjordandalton/servicetitanmcpserver

Critical RISK CLASS

Category Destructive

Parameters 00 required

Recommended Hiddensee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/jordandalton-servicetitanmcpserver/customers-delete-note.md

WHAT IT DOES

What customers_delete_note does on ServiceTitan MCP Server

AI agents call customers_delete_note to permanently remove resources in ServiceTitan MCP Server, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.

RISK

Why customers_delete_note is rated Critical

The tool name 'customers_delete_note' contains the word 'delete', which typically indicates an irreversible destructive action removing data. While the description is empty (lowering confidence slightly), the naming convention is explicit.

From the tool's definition Tool name contains 'delete' which strongly implies irreversible removal of a customer note

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs customers_delete_note safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For customers_delete_note, this is the rule to start with:

customers_delete_note Hidden

customers_delete_note is removed from the agent's tool list entirely, so the agent never calls it. The rest of the server keeps working.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "hide": [
    "customers_delete_note"
  ]
}

RESTRICT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every customers_delete_note call is checked against it from then on.

FAQ

Questions about customers_delete_note

What does the customers_delete_note tool do? +

customers_delete_note is a destructive tool on the ServiceTitan MCP Server MCP server. It is categorised as a Destructive tool in the ServiceTitan MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.

How do I enforce a policy on customers_delete_note? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for customers_delete_note: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is customers_delete_note? +

customers_delete_note is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.

Can I rate-limit customers_delete_note? +

Yes. Add a rate_limit block to the customers_delete_note rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block customers_delete_note completely? +

Set action: deny in the PolicyLayer policy for customers_delete_note. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides customers_delete_note? +

customers_delete_note is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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