customers_delete_tag

A destructive tool on the ServiceTitan MCP server.

SERVERServiceTitan MCP Server SOURCEjordandalton/servicetitanmcpserver

Critical RISK CLASS

Category Destructive

Parameters 00 required

Recommended Hiddensee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/jordandalton-servicetitanmcpserver/customers-delete-tag.md

WHAT IT DOES

What customers_delete_tag does on ServiceTitan MCP Server

AI agents call customers_delete_tag to permanently remove resources in ServiceTitan MCP Server, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.

RISK

Why customers_delete_tag is rated Critical

The 'delete' operation in the tool name categorizes this as Destructive rather than Write, since deletions are typically irreversible. While the blast radius depends on how many tags could be deleted in a single operation and whether cascading effects occur, the irreversible nature of deletion and the potential to remove customer metadata that may be relied upon for business operations justifies a 'high' severity…

From the tool's definition Tool name 'customers_delete_tag' contains the verb 'delete', which indicates irreversible removal of data. The description is empty, but the name unambiguously suggests deletion of customer tag data.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs customers_delete_tag safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For customers_delete_tag, this is the rule to start with:

customers_delete_tag Hidden

customers_delete_tag is removed from the agent's tool list entirely, so the agent never calls it. The rest of the server keeps working.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "hide": [
    "customers_delete_tag"
  ]
}

RESTRICT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every customers_delete_tag call is checked against it from then on.

FAQ

Questions about customers_delete_tag

What does the customers_delete_tag tool do? +

customers_delete_tag is a destructive tool on the ServiceTitan MCP Server MCP server. It is categorised as a Destructive tool in the ServiceTitan MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.

How do I enforce a policy on customers_delete_tag? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for customers_delete_tag: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is customers_delete_tag? +

customers_delete_tag is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.

Can I rate-limit customers_delete_tag? +

Yes. Add a rate_limit block to the customers_delete_tag rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block customers_delete_tag completely? +

Set action: deny in the PolicyLayer policy for customers_delete_tag. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides customers_delete_tag? +

customers_delete_tag is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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