TechnicianShifts_Delete
AI agents call TechnicianShifts_Delete to permanently remove resources in ServiceTitan MCP Server — typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.
An AI agent that decides to call TechnicianShifts_Delete doesn't hesitate, doesn't double-check, and doesn't stop at one. Whatever it removes from ServiceTitan MCP Server is gone — there is no undo for destructive operations.
Attacks that exploit this kind of access
TechnicianShifts_Delete. It is categorised as a Destructive tool in the ServiceTitan MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.
Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for TechnicianShifts_Delete: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.
TechnicianShifts_Delete is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.
Yes. Add a rate_limit block to the TechnicianShifts_Delete rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for TechnicianShifts_Delete. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
TechnicianShifts_Delete is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.