delete_record

Delete a record from any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the record that would be deleted without deleting it.

SERVERNowAIKit — ServiceNow AI Toolkit SOURCEnowaikit

Critical RISK CLASS

Category Destructive

Parameters 00 required

Recommended Hiddensee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/delete-record.md

WHAT IT DOES

What delete_record does on NowAIKit — ServiceNow AI Toolkit

AI agents call delete_record to permanently remove resources in NowAIKit — ServiceNow AI Toolkit, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.

RISK

Why delete_record is rated Critical

An AI agent that decides to call delete_record doesn't hesitate, doesn't double-check, and doesn't stop at one. Whatever it removes from NowAIKit — ServiceNow AI Toolkit is gone. There is no undo for destructive operations.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs delete_record safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For delete_record, this is the rule to start with:

delete_record Hidden

delete_record is removed from the agent's tool list entirely, so the agent never calls it. The rest of the server keeps working.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "hide": [
    "delete_record"
  ]
}

RESTRICT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every delete_record call is checked against it from then on.

FAQ

Questions about delete_record

What does the delete_record tool do? +

Delete a record from any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the record that would be deleted without deleting it. It is categorised as a Destructive tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.

How do I enforce a policy on delete_record? +

Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for delete_record: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.

What risk level is delete_record? +

delete_record is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.

Can I rate-limit delete_record? +

Yes. Add a rate_limit block to the delete_record rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block delete_record completely? +

Set action: deny in the PolicyLayer policy for delete_record. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides delete_record? +

delete_record is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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