get_csm_contact
Get details of a customer contact (name, account, phone, email)
This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/get-csm-contact.md
What get_csm_contact does on NowAIKit — ServiceNow AI Toolkit
AI agents call get_csm_contact to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why get_csm_contact is rated Low
This tool retrieves and queries customer contact data with no side effects. It performs a simple data lookup operation that returns existing information (name, account, phone, email). There is no creation, modification, deletion, or code execution involved.
From the tool's definition Tool description states 'Get details of a customer contact (name, account, phone, email)' - a retrieval operation that fetches contact information without modification.
Attacks that exploit this kind of access
The rule that runs get_csm_contact safely
PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_csm_contact, this is the rule to start with:
get_csm_contact is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every get_csm_contact call is checked against it from then on.
Questions about get_csm_contact
Get details of a customer contact (name, account, phone, email). It is categorised as a Read tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it retrieves data without modifying state.
Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for get_csm_contact: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.
get_csm_contact is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_csm_contact rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_csm_contact. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_csm_contact is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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