get_hr_service
Get details of a specific HR service including its tasks and SLAs
This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/get-hr-service.md
What get_hr_service does on NowAIKit — ServiceNow AI Toolkit
AI agents call get_hr_service to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why get_hr_service is rated Low
The tool only queries and returns information about HR services without creating, modifying, or deleting data. Misuse would expose HR service metadata and SLA information, a low-impact read operation. The explicit 'Get details' language and retrieval focus clearly indicate a Read category tool.
From the tool's definition Tool performs a 'Get' operation that 'retrieves details of a specific HR service including its tasks and SLAs.' This is a data retrieval function with no modification, deletion, or execution of external operations.
Attacks that exploit this kind of access
The rule that runs get_hr_service safely
PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_hr_service, this is the rule to start with:
get_hr_service is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every get_hr_service call is checked against it from then on.
Questions about get_hr_service
Get details of a specific HR service including its tasks and SLAs. It is categorised as a Read tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it retrieves data without modifying state.
Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for get_hr_service: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.
get_hr_service is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_hr_service rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_hr_service. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_hr_service is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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