get_incident
Get full details of an incident by number (e.g. INC0012345) or sys_id
This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/get-incident.md
What get_incident does on NowAIKit — ServiceNow AI Toolkit
AI agents call get_incident to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why get_incident is rated Low
This tool retrieves incident information from ServiceNow without side effects. While incidents may contain sensitive operational or security data, the tool itself performs a read-only query. Severity is medium rather than low due to the potential sensitivity of incident data (may contain customer information, security details, or operational context), but the tool does not modify, delete, or execute operations.
From the tool's definition Tool name 'get_incident' and description 'Get full details of an incident' indicate retrieval of existing data with no modification or deletion.
Attacks that exploit this kind of access
The rule that runs get_incident safely
PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_incident, this is the rule to start with:
get_incident is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every get_incident call is checked against it from then on.
Questions about get_incident
Get full details of an incident by number (e.g. INC0012345) or sys_id. It is categorised as a Read tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it retrieves data without modifying state.
Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for get_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.
get_incident is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_incident is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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