get_knowledge_article

What get_knowledge_article does on NowAIKit — ServiceNow AI Toolkit

AI agents call get_knowledge_article to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why get_knowledge_article is rated Low

This is a straightforward read operation that queries and returns knowledge article content. There are no side effects, data modifications, or external operations triggered. The blast radius of misuse is minimal — an agent could retrieve sensitive or confidential knowledge articles, but this is a basic information disclosure risk rather than destructive, financial, or code execution risk.

From the tool's definition Tool name is 'get_knowledge_article' and description states 'Get the full content' — purely retrieves data by identifier (KB number or sys_id) with no modification, deletion, or execution capability.

The rule that runs get_knowledge_article safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_knowledge_article, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_knowledge_article": {}
  }
}

Questions about get_knowledge_article