get_problem

Get full details of a problem by number (PRB...) or sys_id

SERVERNowAIKit — ServiceNow AI Toolkit SOURCEnowaikit

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/get-problem.md

WHAT IT DOES

What get_problem does on NowAIKit — ServiceNow AI Toolkit

AI agents call get_problem to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_problem is rated Low

This tool retrieves problem record information from ServiceNow by identifier. It performs a read-only query operation that has no side effects, cannot modify or delete data, and cannot execute code or trigger external operations. The blast radius of misuse is minimal—exposure of problem details poses an information disclosure risk but no operational harm.

From the tool's definition Get full details of a problem by number (PRB...) or sys_id - the verb 'get' and 'details' indicate data retrieval without modification or deletion.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_problem safely

PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_problem, this is the rule to start with:

get_problem Allowed

get_problem is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_problem": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every get_problem call is checked against it from then on.

FAQ

Questions about get_problem

What does the get_problem tool do? +

Get full details of a problem by number (PRB...) or sys_id. It is categorised as a Read tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_problem? +

Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for get_problem: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.

What risk level is get_problem? +

get_problem is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_problem? +

Yes. Add a rate_limit block to the get_problem rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_problem completely? +

Set action: deny in the PolicyLayer policy for get_problem. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_problem? +

get_problem is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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