get_virtual_agent_topics
List Virtual Agent topics available in the instance (sys_cs_topic)
This record as markdown: /tools/nowaikit-servicenow-ai-toolkit/get-virtual-agent-topics.md
What get_virtual_agent_topics does on NowAIKit — ServiceNow AI Toolkit
AI agents call get_virtual_agent_topics to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why get_virtual_agent_topics is rated Low
This tool queries and returns data about Virtual Agent topics without creating, modifying, deleting, or executing any actions. It is a simple informational read operation with minimal security risk, though the data returned could theoretically inform adversaries about the instance's conversational AI capabilities.
From the tool's definition Tool name and description indicate a list/retrieval operation: 'List Virtual Agent topics available in the instance (sys_cs_topic)'. No modification, deletion, or execution of external commands is implied.
Attacks that exploit this kind of access
The rule that runs get_virtual_agent_topics safely
PolicyLayer is an MCP gateway: it sits between your AI agents and NowAIKit — ServiceNow AI Toolkit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_virtual_agent_topics, this is the rule to start with:
get_virtual_agent_topics is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect NowAIKit — ServiceNow AI Toolkit, apply this rule, and every get_virtual_agent_topics call is checked against it from then on.
Questions about get_virtual_agent_topics
List Virtual Agent topics available in the instance (sys_cs_topic). It is categorised as a Read tool in the NowAIKit — ServiceNow AI Toolkit MCP Server, which means it retrieves data without modifying state.
Register the NowAIKit — ServiceNow AI Toolkit MCP server in PolicyLayer and add a rule for get_virtual_agent_topics: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches NowAIKit — ServiceNow AI Toolkit. Nothing to install.
get_virtual_agent_topics is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_virtual_agent_topics rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_virtual_agent_topics. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_virtual_agent_topics is provided by the NowAIKit — ServiceNow AI Toolkit MCP server (nowaikit). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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