Unified tool for ServiceNow Service Catalog structure: order guides, record producers, categories, and the item-to-category junction. Wraps the sc_cat_item_guide, sc_cat_item_producer, sc_category, and sc_cat_item_category tables. Actions: - create_order_guide — create a new order guide (sc_cat_i...
AI agents use snow_catalog_manage to create or update resources in Serac — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.
This tool creates and modifies ServiceNow Service Catalog structures including order guides, record producers, and category associations. These are reversible write operations that alter the configuration and potentially data of a production ServiceNow instance. While the tool can read data via list operations, the primary capability is data modification (create actions).
From the tool's definition Tool description states it wraps ServiceNow Service Catalog tables (sc_cat_item_guide, sc_cat_item_producer, sc_category, sc_cat_item_category) and includes actions to 'create_order_guide' and 'create_record_producer' which create new records in these tables.
Attacks that exploit this kind of access
Unified tool for ServiceNow Service Catalog structure: order guides, record producers, categories, and the item-to-category junction. Wraps the sc_cat_item_guide, sc_cat_item_producer, sc_category, and sc_cat_item_category tables. Actions: - create_order_guide — create a new order guide (sc_cat_item_guide) that bundles related catalog items into a single guided flow - list_order_guides — list order guides, optionally filtered by catalog - create_record_producer — create a record producer (sc_cat_item_producer) that surfaces as a catalog item but writes to a non-request target table (incident, change_request, etc.) - list_record_producers — list record producers, optionally filtered by target table - list_categories — list catalog categories (sc_category), optionally filtered by catalog or parent - create_category — create a catalog category to organize items into a navigable tree - link_item_to_category — attach a catalog item to a category through the sc_cat_item_category junction (items can live in multiple categories) Use when: the agent needs to organize catalog items into guides or categories, or expose a record-creation form (record producer) outside the standard requested-item flow. For the catalog items themselves use snow_create_catalog_item; for ordering an existing item use snow_order_catalog_item. Returns: created or queried records with sys_id, name, and the relevant references (sc_catalogs, category, table_name). Junction inserts return the sc_cat_item_category link sys_id so it can be removed later. It is categorised as a Write tool in the Serac MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Serac MCP server in PolicyLayer and add a rule for snow_catalog_manage: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Serac. Nothing to install.
snow_catalog_manage is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the snow_catalog_manage rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for snow_catalog_manage. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
snow_catalog_manage is provided by the Serac MCP server (serac-labs/serac). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
snow_catalog_manage is one line of Serac's registry record.
The record carries the whole server: verified identity, auth posture, risk grade, every tool classified, recommended policy — re-checked continuously.
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