snow_get_email_logs
Retrieve sent/received email logs from sys_email table for monitoring and debugging
This record as markdown: /tools/serac/snow-get-email-logs.md
What snow_get_email_logs does on Serac
AI agents call snow_get_email_logs to retrieve information from Serac without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why snow_get_email_logs is rated Low
This tool retrieves historical email logs for monitoring and debugging purposes. It performs a read-only query against the sys_email table with no side effects, data modification, or destructive capability. The blast radius of misuse is limited to potential exposure of email metadata that may already be accessible to authenticated users in ServiceNow.
From the tool's definition Tool name contains 'get' and description states 'Retrieve sent/received email logs from sys_email table for monitoring and debugging'—purely a query/retrieval operation with no modification or deletion of data.
Attacks that exploit this kind of access
The rule that runs snow_get_email_logs safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Serac, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For snow_get_email_logs, this is the rule to start with:
snow_get_email_logs is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Serac, apply this rule, and every snow_get_email_logs call is checked against it from then on.
Questions about snow_get_email_logs
Retrieve sent/received email logs from sys_email table for monitoring and debugging. It is categorised as a Read tool in the Serac MCP Server, which means it retrieves data without modifying state.
Register the Serac MCP server in PolicyLayer and add a rule for snow_get_email_logs: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Serac. Nothing to install.
snow_get_email_logs is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the snow_get_email_logs rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for snow_get_email_logs. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
snow_get_email_logs is provided by the Serac MCP server (serac-labs/serac). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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