advance_hr_case

Advance an HR case to its next state/stage (sn_hr_core_case). Parity with ServiceNow HRSD

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/advance-hr-case.md

WHAT IT DOES

What advance_hr_case does on ServiceNow MCP Server

AI agents call advance_hr_case to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why advance_hr_case is rated Low

Even though advance_hr_case only reads data, uncontrolled read access leaks sensitive information and racks up API costs: an agent caught in a retry loop can make thousands of calls a minute without anyone noticing.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs advance_hr_case safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For advance_hr_case, this is the rule to start with:

advance_hr_case Allowed

advance_hr_case is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "advance_hr_case": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every advance_hr_case call is checked against it from then on.

FAQ

Questions about advance_hr_case

What does the advance_hr_case tool do? +

Advance an HR case to its next state/stage (sn_hr_core_case). Parity with ServiceNow HRSD. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on advance_hr_case? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for advance_hr_case: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is advance_hr_case? +

advance_hr_case is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit advance_hr_case? +

Yes. Add a rate_limit block to the advance_hr_case rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block advance_hr_case completely? +

Set action: deny in the PolicyLayer policy for advance_hr_case. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides advance_hr_case? +

advance_hr_case is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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